Shipping & Returns

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

How much does shipping cost?

Shipping is free for all orders over $150. All shipping charges according to the actual product weight.

 

Do you ship internationally?

We currently ship to Australian addresses only.  For international order, please send email to us at 1club.au@gmail.com.

 

How long does shipping take?

All parcels are shipped by Australia Post eParcel. Once an online order has been placed, it will be dispatched within 24 hours. Delivery to Australian capital cities and surrounds is approximately 2-7 business days depending on your location. Please refer to the Australia Post website for details. One Club Australia does not guarantee a delivery date. All parcels carry a barcode which is scanned during the delivery process. A signature is required upon delivery. If you would like to provide special instructions for delivery (Eg. Authority to leave), please include this information in the 'Instructions' section of the check-out when making your purchase. Please note that if special delivery instructions are provided, One Club Australia takes no responsibility for lost or stolen items. Should the delivery address be unattended, an 'Attempted Delivery' card will be left and the parcel will be taken to the closest Post Office for collection.

 

Express Shipping

If an order is required urgently we are happy to arrange Express Delivery. Please contact us at 02-4990 4166 and we will provide a quotation based on the weights and dimensions of the parcel.

 

Click and Collect

Orders over $100 are able to be collected from our partner store. Simply place your order ensuring that it is over $100 with no freight added. Add a comment into notes mentioning that you wish to collect your order. We will then contact you once the order is ready to go. Pick up address will be sent to you through email.

 

Weekends and Public Holidays

Please note that One Club Australia does not dispatch orders on weekend’s or New South Wales public holidays.

Returns

In the unlikely event you receive a faulty or incorrect product, please email 1club.au@gmail.com within FIVE days of receiving your parcel. Please include your full contact details and original invoice number as well as photos of the item being returned. Once we advise that a purchase may be returned we will issue you with a return authorization number.

Please choose your purchase carefully as One Club Australia does not accept returns on sale items or for change of mind.

Items being returned must be in the original condition they were sent. Returns must be received within 14 days from confirmation of the returns approval.

Refunds will be credited to the original method of payment.

Once approval has been received from One Club Australia, please pack up the goods using the original packaging and return to the below address, including the original tax invoice in the box. We recommend using Registered Post or trackable courier as One Club Australia takes no responsibility for returned items lost in transit.

One Club Australia : 37 Richardson Road, Lovedale, NSW 2325

Once the product has been returned to our warehouse facility we will assess the goods and either replace or issue a full refund. The cost of returning the goods will also be refunded if the product is deemed faulty.